Position: IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYSTLocation: DES MOINES, IA - ONSITESalary: up to $75K exceptional benefits*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***Robert Half is looking for a IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN DES MOINES, IA for a permanent direct hire full time position for our client company. The position is ONSITE IN DES MOINES, IA.In this unique IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN DES MOINES, IA permanent position you will join a highly successful company of about 1000 employees within a smaller IT department of about 6. This is a thriving organization with a close knit team. You will have autonomy to manage the IT Help Desk Team and assist in other IT Infrastructure Administration initiatives and projects. You will feel a true sense or ownership and relationship building as you will be a go-to person for your own team and customers across the entire organization. Responsibilities will include managing and assisting with Help Desk Tier 1-3 tickets and any special projects. A wide breadth of IT experience and a proven track record of IT customer service success are essential. You will build strong collaboration and trust with the Senior Leaders and the IT Infrastructure Teams.This is a FANTASTIC opportunity to apply ALL OF YOUR SKILLS, BE VALUED AND REWARDED FOR YOUR CONTRIBUTIONS . You will not be bored in this position and your contributions will be recognized and rewarded.Requirements: • 7 years of IT Help Desk and Infrastructure experience in various roles including: desktop support analyst, help desk manager, system administrator, network administrator, security administrator and other. • Technical skills will include: MS O365, desktop, hardware, software, Active Directory, user accounts, installing network hardware and software, setting up network external devices, rouble-shooting connectivity issues and other research and resolution. • Must possess exceptional communication, presentation, customer service skills *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. **